Shipping & Payment

To which destinations are the orders shipped?

The orders are shipped within Greece, as well as, to the other countries of the European Union.

How are orders shipped?

The products are shipped within Greece with the courier companies ACS, SPEEDEX or DHL. For orders outside Greece, their shipment is made by DHL. Please contact us for more information.

How long it takes for orders to be shipped?

Orders for turnkey products are shipped the next business day (except weekend), Otherwise, they are shipped within 2-3 days, as the case may be. In this case you will be informed of the delivery date.

What is the cost of shipping?

For orders within Greece, shipping cost is free. For orders outside Greece, the shipping cost is 20€. Please contact us for more information.

Which are the payment methods?

Bank wire transfer

The purchaser is allowed to make purchases by wire transfer – deposit on the following bank accounts:

(Use only this bank account for making any international payments/transfers)
IBAN: GR 6701 4031 0031 0002 3300 04168

Holder of account: Red Velvet Private Company

The bank transfer to the above bank accounts is only available for sending orders within Greece. For orders sent outside Greece, only bank transfer to the ALPHA BANK account is possible.

The name of the buyer or the order number must be entered in the applicant’s details. The deposit slip is then sent to e-mail [email protected].

Returns & Changes

How can I return a product?

The buyer has the right to return unjustifiably and for any reason the product he bought and delivered within 10 days from the date of receipt with a written notification of his request to the company at [email protected].

What are the terms of returning / changing a product?

The return / change of products is subject to the terms of article 2251/1994, as detailed below:

  • The product must be returned within 10 days from the date of receipt.
  • The product packaging must be in its original condition.
  • The returned product must not have been used or damaged.
  • Return costs are borne by the customer, unless real defects are found.
  • In the event that the product to be returned is received by our company without prior charge of shipping costs, these costs are deducted from the amount to be credited.
  • The buyer must place in the package all the documents required by law, in order to be able to cancel the specific sale.

In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at his expense.

What happens after the return of a product?

Upon the return of the product and its receipt by the competent service department, our company undertakes to replace the product with another similar and new one, in case the original has proved to be defective (replacement). In any other case, it credits the buyer’s personal account on the website with the amount initially paid. Then it is possible to use the credited price to buy another product, to your liking and choice.

If the new product has a higher price than the returned one, then the buyer must proceed with a new payment process to pay the difference. However, if the new product has a lower value than the returned one, then our company credits the buyer the difference according to the above.

In which cases it is not possible to return / change a product?

All products available from the company at special discount prices (offers) for a limited period of time may be excluded from the possibility of unjustified withdrawal / return. In these cases, the products belong to the subcategory Offers , while their exemption from the right of unjustified return is clearly stated in the specific conditions that frame their disposal.

In addition, the possibility of unjustified withdrawal / return excludes products that are made to special order according to the specifications of the consumer or are clearly personalized.

However, the right of return cannot be ruled out and the buyer is entitled to return it to the company in the event that legal or factual defects are found in the delivered product.